Get the generator running and the document exported correctly.
Support focuses on product access, browser operation, project files, and export behavior. Technical content and site-specific procedures remain the customer’s responsibility.
Email support
Send the product name, browser, operating system, a description of the issue, and a screenshot when possible.
support@shopdocs.storeResolve the most common issues first.
Use a current browser
Chrome or Microsoft Edge is recommended. Older browsers or strict script-blocking policies can prevent PDF or DOCX libraries from loading.
Keep the original product file
Work from a copy and keep the original download as a clean backup.
Save project files regularly
Browser autosave is helpful, but the portable project file is the safest way to preserve a reusable source.
Review generated pagination
Long text and large images can affect page layout. Review every export before controlled release.
What support covers.
Covered
Purchase access, corrupt downloads, opening the generator, save/open project behavior, export failures, and reproducible formatting defects.
Not covered
Writing or approving customer procedures, engineering calculations, OSHA or ISO compliance determinations, IT deployment, custom integrations, or modifications outside the purchased product.
Custom work
Custom branding, modified outputs, multi-site deployment, consultant licensing, and new workflow development may be quoted separately through sales@shopdocs.store.